We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at freedomtiktok772838hajsj@hotmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at freedomtiktok772838hajsj@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at freedomtiktok772838hajsj@hotmail.com.

Return & Refund Policy

Last Updated: September 9, 2026

At Freedom, we want you to be completely satisfied with your purchase. If you are not happy with your home product, we’re here to help.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must be returned in its original packaging, when applicable.
• You must provide proof of purchase or your order information.
• The product must not be damaged due to misuse, improper installation, or normal wear and tear.

Certain products may be subject to additional return conditions.

2. How to Request a Return

To start a return, please contact us at:

Email: freedomcompany@gmail.com

Please include your order number, the product you purchased, and the reason for your return. Our customer service team will provide instructions for returning the product.

Please do not send a product back before receiving return instructions from us.

3. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Return Shipping

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

If you received a damaged, defective, or incorrect product, please contact us as soon as possible with photos and details so we can help resolve the issue.

5. Damaged or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us at freedomcompany@gmail.com within 7 days of delivery.

We may request photographs or other information to help us assess the issue. Depending on the circumstances, we may offer a replacement, exchange, or refund.

6. Non-Returnable Items

The following items may not be eligible for return:

• Products that have been used or damaged after delivery.
• Products damaged through misuse or improper installation.
• Items that are specifically identified as non-returnable at the time of purchase.
• Gift cards or other non-refundable items, where applicable.

7. Exchanges

If you would like to exchange a product, please contact us at freedomcompany@gmail.com. Exchanges are subject to product availability and eligibility under this policy.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible at freedomcompany@gmail.com. We will try to accommodate cancellation requests before the order has been shipped.

Once an order has shipped, it may need to be returned under our standard return policy.

9. Contact Us

If you have any questions about returns or refunds, please contact:

Freedom
Location: USA
Email: freedomcompany@gmail.com

We’re happy to help with your return or refund request.