Return & Refund Policy

Last Updated: September 9, 2026

At Freedom, we want you to be completely satisfied with your purchase. If you are not happy with your home product, we’re here to help.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must be returned in its original packaging, when applicable.
• You must provide proof of purchase or your order information.
• The product must not be damaged due to misuse, improper installation, or normal wear and tear.

Certain products may be subject to additional return conditions.

2. How to Request a Return

To start a return, please contact us at:

Email: freedomcompany@gmail.com

Please include your order number, the product you purchased, and the reason for your return. Our customer service team will provide instructions for returning the product.

Please do not send a product back before receiving return instructions from us.

3. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Return Shipping

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

If you received a damaged, defective, or incorrect product, please contact us as soon as possible with photos and details so we can help resolve the issue.

5. Damaged or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us at freedomcompany@gmail.com within 7 days of delivery.

We may request photographs or other information to help us assess the issue. Depending on the circumstances, we may offer a replacement, exchange, or refund.

6. Non-Returnable Items

The following items may not be eligible for return:

• Products that have been used or damaged after delivery.
• Products damaged through misuse or improper installation.
• Items that are specifically identified as non-returnable at the time of purchase.
• Gift cards or other non-refundable items, where applicable.

7. Exchanges

If you would like to exchange a product, please contact us at freedomcompany@gmail.com. Exchanges are subject to product availability and eligibility under this policy.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible at freedomcompany@gmail.com. We will try to accommodate cancellation requests before the order has been shipped.

Once an order has shipped, it may need to be returned under our standard return policy.

9. Contact Us

If you have any questions about returns or refunds, please contact:

Freedom
Location: USA
Email: freedomcompany@gmail.com

We’re happy to help with your return or refund request.